Technical Support
Monday to Friday: 8:00am - 6:00pm
Call 816.604.1000
We reply to all emails within 2 business days.
Support for Online Systems
Having technical problems with one of our online systems? The TechLine Specialists can help. We provide technical support for myMCCKC, BlackBoard, and other online systems.
For frequently asked questions (FAQs) about each system, you can use the tabs at the top of the page. Can't find the answer you are looking for? You can call us during business hours or send an email with your question. You can also check our blog (below) for announcements, updated features, or special promotions.
TechLine Blog
| Systems temporarily unavailable May 24 - 25 | |
| Wednesday, May 22, 2013 | |
Our Internet service provider is undergoing system maintenance from 11 p.m., Friday May 24th to 5 a.m. Saturday May 25th. During this time, we will experience a 20 minute system-wide outage. During the 20 minute outage period, myMCCKC, MetroSoft, MetroSoft Finance, Payroll/HR, Employee Center, Student Center, Blackboard, web menu, mcckc.edu, library databases, employee email, internet access and phone service will be unavailable. | |
| Page not advancing in myMCCKC? | |
| Wednesday, April 24, 2013 | |
| If you're having trouble advancing to the next screen in your myMCCKC pages, and you're using Internet Explorer 10, there's an easy fix. Check out the Microsoft support page for instructions to turn on Compatibility View. | |
| BlackBoard scheduled maintenance. | |
| Tuesday, March 12, 2013 | |
| BlackBoard is offline for scheduled maintenance and will be accessible after the maintenance is complete, which we anticipate to be sometime on Tuesday, or early Wednesday. | |
| How to change the payment method for the pay plan. | |
| Friday, December 14, 2012 | |
You can specify a different credit/debit card or bank account to use for your pay plan automatic payments any time before the payment due date, as follows: 1. Go to myMCCKC and sign into your account. 2. Select "Student Center Home". 3. Scroll to the section labeled "Finances". 4. &nb ... | |
| Online payment system (TouchNet) unavailable. | |
| Friday, October 26, 2012 | |
| Because of electrical hardware tests being performed this weekend, the online payment center (TouchNet) will be unavailable from Friday, October 26, at 5:00 PM until Monday morning at 8:00 AM. | |