Technology keeps moving on. Whatever the state of the economy, information technology workers will be in demand-especially highly trained ones. And IT workers continue to command high salaries-managers can make six figures.
MCC software and hardware training can take your IT skills to the next level. Our hands-on labs and professional instructors will enhance your expertise and get you better prepared to take certification exams.
Customer Contact Professional
100 Contact Hours
Master the basics of working in a call center, a high-growth industry that serves nearly every major company in the world including telecommunications, finance, transportation, healthcare, hospitality and entertainment. Whether you’re just starting out or looking to advance your career, this 100-hour course can help develop your customer service, communication and technology skills to improve call center performance. To ease transition to the work setting, you will learn in a simulated call center environment.
Customer Contact Professional with Healthcare Topics
120 Contact Hours
Master the basics of proper customer service techniques in a call center setting by completing simulated call center exercises. Learn the essentials of customer service, interpreting information, and improving customer service skills while learning customer call center operations. Computer skills including keyboarding skills are emphasized. Students will also complete the following units: HIPAA and patient privacy, medical terminology, scheduling and appointments, billing and insurance, cultural competency, and listening skills.