Customer Service Training Start Up Package
The call center customer service industry is projected to be one of the fastest growing industries through 2010 by the U.S. Department of Labor. Companies are locating call centers all over the country and customer service representatives are in demand.Is providing call center customer representative training right for your organization?
Call center training begins a career path for workers in a growth industry that can develop into technical support and management positions. Unskilled workers or workers who have been laid off and have nontransferable skills can benefit from this training.Where can you find industry-endorsed curriculum for training?
The Metropolitan Community Colleges Business & Technology Campus in Kansas City, Missouri has developed an award winning training package that can be customized to meet your training goals. Companies like Sprint, Citicorp, Gateway, as well as workforce development agencies, educational specialists and professional business consultants provided input in the development of this unique training package.What is included in the training experience?
Assessment of students increases the success rate by identifying skill sets necessary for completion of the program.Training begins with computer basics tailored to the individual student skill level. Customer service skills are at the heart of the training. Effective communications including decision-making, critical thinking, good grammar, fact finding through appropriate questioning, and listening are some of the key components.
Students spend approximately 50% of training in a lab environment developing computer/telephone skills and working with web-based simulated call center business applications.
What is included in the call center training start up package?
Training Products
Our package includes these valuable products:Administrator Manual
- Establishing Partnerships
- Facility Set Up
- Marketing/Recruitment
- Assessment
- Job Placement/Follow Up & Performance Measures
Includes activities, handouts, exams, monitoring sheets and performance evaluations.
Topics covered:
- Communications
- Customer Service
- Telesales
- Decision Making
- Telephones
- Customer Information
- Team Building
- Professional Development
- Job Readiness
Simulated business applications located on our web-based training site teaches students to:
- Access Accounts
- Update Account Information
- Order Entry
- Handling Customer Accounts
- Problem Solving
Administrator and/or Instructor Training
Up to three days of training on the products.
Call Us Now!!
If Call Center Customer Service Representative training is right for your organizations call us for our package options and prices.
Course Outlines
Program Client List
Additional Information contact:
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Linda Napton at 816.482.5453 Email: Linda.Napton@mcckc.edu |